Best Practices & Benchmarks
Our Best Practices and Benchmarks process provides performance standards in seven critical business areas against which CSIA members are audited and measured for qualification for the Certified Member program.
General Management
- Purpose
- Strategic Objectives
- Goals
- Organizational Structure
- Facilities
- Equipment
- Computer System Management
Human Resources
- Administration
- Recruiting
- Employee Development
- Retention
Project Management
- Project Planning
- Methodologies
- Design Standards
- Project Quality
- Documentation
- Testing
- Implementation
Quality Management
- Leadership
- Teamwork
- Effective Communication
- Improvements
Financial Management
- Measurements
- Financial Planning
- Billing
- Credit
- Purchasing
- Expenses
- Security
- Project Financial Reporting
Business Development
- Organization
- Practices
- Proposals
- Negotiating
- Contracting
Technical Management
- Technical Infrastructure
- Project Process
- Configuration Management
- Reuse
- Technical Training
Through the program's "self-evaluation process," CSIA members are able to measure their company's performance and rate their improvement progress in each of these areas.
Acceptance of Best Practices and Benchmarks process reflects a CSIA member's interest in focusing on key business disciplines within its firm, confirming CSIA's credo that being a good systems integrator goes hand in hand with operating a good business.
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