The CSIA Best Practices and Benchmarks manual is the industry standard for successful management of a control system integration business. On an ongoing basis, the manual is tested by a committee of CSIA members, auditors and clients as part of a continuous review and improvement process.
With version 5.0, the CSIA Best Practices and Benchmarks manual has been updated to reflect new material, including a new chapter on cyber security. The entire manual was reviewed for organization, clarity and compliance with a more global relevance.
Look for version 5.0 to be released in mid-April.
The industry standard for system integrators that are committed to delivering the highest level of quality, performance and reliability, the manual offers guidance on the following management topics:
Strategic Management, Organizational Structure, Facilities and Equipment, Computer Systems Management, Corporate Risk Management
Human Resources Management
Administration, Recruitment and Selection, Performance Management, Training and Development, Compensation and Benefits, Employee Communication
Marketing, Business Development and Sales Management
Marketing Plan, Sales Strategy
Measures of Performance, Financial Planning, Billing Procedures, Tax Policy
Contract Management, Procurement Management, Planning, Risk Management, Resource Management, Communications Management, Scope Management, Schedule Management, Budget Management, Change Management, Quality Management, Closure
System Development Lifecycle
Internal Kickoff, Requirements, Design, Development, Unit/Module and Integration Testing, Factory Acceptance Testing, System Shipping, Installation, Commissioning and Site Acceptance Testing
Process Development and Maintenance, Standards and Templates, Project Methodologies, Procurement Management, Risk Management, Configuration Management, Reuse Management
Continuous Measurable Improvement, Client Satisfaction Measurement, Client Service, Project Quality Assurance
Service and Support
Strategic Management, Organizational Structure, Methodology and Service Management
Information Systems Management and Cyber Security
Information Systems Management, Facilities and Equipment, Cyber Security