By Jose Rivera and Jim Campbell
Benchmarking is critical for the success of any company or organization, including those of system integrators. That’s why CSIA has historically offered its members essential SI benchmarking programs that are not available anywhere else -- CSIA Pulse, Salary Survey and EZ Stats. CSIA is committed to evolving and improving these programs while continuing to ensure data confidentiality. To that end, here are some important updates to these valuable member programs.
Pulse and its predecessor program (KPICs) have provided participating SIs with quantitative benchmarks on SI company KPIs. Through dedicated work, participating SIs, the Statistics Committee and iLumen (the provider of the platform) were able to deliver these surveys and create actual benchmarking data. At the request of CSIA, iLumen ran a report comparing the KPIs of certified vs. non-certified SI companies. The results were published in the white paper “ Proven Better ...