Resources and links related to Chapter 9: Service and Support
Service & Support: Security Challenges in a Connected Factory
Webinar
Best practices in project risk management
Leveraging front-end loading for project management success
Project time and materials accounting updates
Can a tiger change its stripes? What it takes for SIs to bring commercial off-the-shelf software to the market
How can you exceed my expectations if you don't know what they are? How to get honest, useful and sometimes painful feedback from your clients