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How can you exceed my expectations if you don't know what they are? How to get honest, useful and sometimes painful feedback from your clients 

06-21-2017 13:17

Tuesday, July 26, 2011
David Stone, Principal, Stone and Company
The idea of seeking out regular, reliable and candid feedback from clients is simultaneously exciting and terrifying. It feels great to get the "attaboys" and the glowing testimonials when things go well, but what kind of feedback do you want or get when you screw up? How often do you actively seek your clients' opinions about what you do well and what you do poorly? More importantly, what do you do with those opinions when they're given? This important program will teach you how to ask for feedback from your clients and what to do with it when you get it. David Stone is back by popular demand after his debut at our conference in April.

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