Thursday, April 4, 2013 Chris Smith, iLumen, Manager –ServicesAre you winning? How do you know? This webinar will help answer these questions by showing you how to quickly leverage the latest updates and improvements to the KPICs and Salary Survey. Customers want best pricing, employees want great salaries, and banks want clean balance sheets. But how realistic are their expectations? Your company can help answer this question by joining the CSIA Statistics Program. On this webinar, we’ll be discussing 1) the latest improved new features and benefits and 2) how you can extract the best value from the KPICs and Salary Survey programs. The ability to benchmark against industry norms is fundamentally important. Don’t just react to your customers, employees and banks. Be proactive. Start by participating in this webinar.#GeneralManagement#FinancialManagement